Atlas Copco Drilling: Customer focused with creative solutions
Atlas Copco’s rich history dates back to 1873 when the company began in Sweden building railroad equipment. Over the years the company has judiciously diversified its business into four different trade areas with products and services ranging from compressors, mining equipment, construction equipment, and electric and pneumatic tools.
Acquired in 2004 when the company purchased Ingersoll-Rand Drilling Solutions, Atlas Copco Drilling Solutions is the newest division of the company’s Mining and Rock Excavation Technique business sector. Through state-of-the-art technology and customer focus, Atlas Copco’s drilling sector strives to provide the ideal combination of efficiency, productivity, and value in all of their products.
“The most important aspect of our company is being customer focused with creative solutions,” says Per-Magnus Hyltenius, vice president of production for Atlas Copco Drilling Solutions. “We believe this is what places us in the forefront of our industry.”
Efficiency is the name of the game
Located in Garland, TX, Atlas Copco Drilling Solutions serves as the global headquarters for the company’s rotary drilling division. The facility manufactures equipment onsite for mining, oil and gas, quarry and water well industries around the world.
Since the acquisition of Ingersoll-Rand Drilling Solutions, Atlas Copco has worked rigorously to improve operations internally and externally. The company’s improvements include developing better operation efficiencies, upgrading the facility, implementing innovative technology, and investing in its employees.
• Related content: [VIDEO] How Atlas Copco utilizes lean manufacturing
“We operate lean and to do so, you have to have good people and empower them,” says Jon Torpy, vp of marketing – blasthole drills at Atlas Copco Drilling Solutions. “Our people are the reason we thrive and succeed in this environment.”
With over 600 employees at its Garland facility, Atlas Copco recognizes its employees are vital to its success. Along with providing competitive compensation and benefit packages, the company strives to empower staff by providing ownership of their job responsibilities.
“We want our employees to take ownership and excel at their job duties,’ says Torpy. “For example, our staffs who organize equipment parts have their pictures at the end of the aisle to signify accountability. I believe actions like this improve employee morale as well as offer a sense of ownership.
To ensure operations are as lean as possible the company implements 40 hours of individualized training for employees each year. Training covers everything from production standards, lean operations, safety guidelines, and any additional training applicable to that team member’s role. Safety is a major focus for the company and as a world leader in the mining and construction industry, Atlas Copco is committed to working endlessly to ensure employees preserve Atlas Copco’s highest safety standards.
While superior products are what Atlas Copco is known for, customer satisfaction is what keeps business coming back. The company provides an array of services from financing, operator training, after-purchase maintenance, and customer support.
According to Torpy, the heart of Atlas Copco’s success lies is providing excellent customer service. “Along with having the highest quality equipment, I believe our relationship with our customers and how we work with them is why they continue to choose Atlas Copco.”
“We try and make it as easy as possible to do business with us,” says Torpy. “That is what our customers have told us they like about working with us.
• Related content: Atlas Copco Chile: machinery holding giants
The company’s well-trained employees are able to offer customers premium service support for all of their drilling needs. Atlas Copco’s Service Technicians go through a meticulous certification process; ensuring customers always get the best possible technical support whenever needed.
“One of the ways we measure our clients satisfaction is through the regular use of customer surveys,” says Hyltenius. “The feedback we get continuously helps us improve our product and service offering.”
To remain on the cutting-edge of product design, Atlas Copco implements a research and design team focused on listening to its customers, and designing products the customers want. The company employs a customer-driven engineering team that utilizes customer feedback in all of its current and past products to provide creative solutions.
Technology plays a pivotal role in the pioneering of new products at Atlas Copco. The company uses the latest technologies in all of its dealings, whether it’s inventory software or engineering programs, and strives to be the leader of technology.
“To be at the forefront of product efficiency we must maintain constant interaction and innovation,” says Hyltenius.
The company is also on the forefront of environmental awareness. Along with working to provide clean engine technology and applications that reduce fuel consumption, Atlas Copco is engaged in sustainable practices and initiatives. The company has set up its own organization called ‘Water for All’, which works to provide clean drinking water to those in need by raising awareness and funds.
• Related content: Mining equipment + Internet of Things
Although the tradition of innovation at Atlas Copco dates back to the Group’s founding in 1873, the core business remains much the same – Superior products with top-notch customer service.
“We will continue investing in our existing products to improve efficiency, ergonomics, and environmental impact,” says Hyltenius. “The proudest aspect of our business is our creative and talented people who have helped us be one of the leading companies in this business.”
Net zero benefits the mining industry and the environment
How do we get the world to net-zero faster?
Emitwise’s founders, Mauro Cozzi, Eduardo Gómez and Ben Peddie, approached a network of more than 100 of the world's largest enterprises and asked their CEOs, CFOs, and sustainability managers the big question: How do we get the world to net-zero faster? The challenge many shared was the lack of timely and accurate emissions data to enable strategic decisions. Companies often relied on annual audits of their carbon footprint for carbon accounting purposes. However, static yearly results were outdated upon publishing.
Emitwise saves companies an average of 260 working days a year by automating their scope 1, 2 and 3 emissions data. With the added benefits of clean audit trails and auto-populated accounting reports in line with GHG Protocol, all at the click of a button. Their easy to use solution enables businesses to quickly identify the carbon hotspots to target, and the precise real-time data empowers teams to remain agile and respond effectively, making achieving those goals possible.
Unique AI Technology
Emitwise’s unique AI technology empowers businesses to automatically measure, report and reduce their carbon footprint across their operations and supply chain, future-proofing companies for a zero-carbon world. It is the only solution that enables companies to fully automate their carbon accounting across all business units and suppliers, therefore liberating them from the drudgery of collecting and processing emissions data.
By using artificial intelligence to precisely measure emissions in real-time, businesses can identify and tackle carbon hotspots swiftly, enabling them to devise a trackable roadmap to net-zero carbon. At the same time, accurate audit trails and auto-populated annual reports ensure that companies comply with international reporting requirements, and align businesses with global climate targets to mitigate risk across their operations and supply chain.
The Oren Marketplace
Environmental management, social license to operate, safety, renewable energy to lower emissions and operational efficiency for mining can be supported by a range of digital solutions enabling dynamic operations. To address these issues, Shell and IBM joined forces to create the Oren Marketplace – the first B2B solutions platform for the mining sector.
With the adoption of many of the digital solutions offered through Oren, mining companies can adapt in real-time to risks or adjust plans ahead of a problem occurring. The goal is a shift towards proactive management as the optimal outcome for all stakeholders – community, shareholders, and employees.
Emitwise was founded with the goal of helping industries across all sectors reduce their carbon footprint. Similarly, Shell aims to become a net-zero emissions energy business by 2050, or sooner, in step with society and its customers. And Oren is focused on offering innovative products and services that can help mining companies track and reduce their emissions.
“Oren is the starting point for how we help our mining customers to de-carbonise,” explains Carol Chen, Global Lubricants Marketing, Vice President, Shell. “It’s our ambition to work with sectors like mining to help them find their own pathway to net-zero emissions through collaboration. The Oren marketplace offers a great opportunity for collaboration between the miners and technology companies that are joining this digital marketplace.”
Emitwise will be showcasing its vision for a net-zero future live from Lisbon at this year’s Web Summit. Bringing together the people and companies redefining the global tech industry, the online event welcomes 100,000+ attendees from around the world to hear from more than 800 speakers and view offerings from 2,500 startups covering a vast range of topics from Data Science and Climate Change to AI and Machine Learning. To find out more and book your ticket visit
Emitwise is one of many solutions providers on the Oren platform seeking to address the pain points and environmental concerns of heavy industries like mining. To discover a range of solutions that can further support your operation’s digital transformation and commitment to sustainability, visit the