Customer-Minded Approach to Mining Equipment
Liebherr Mining isn’t your ordinary equipment manufacturer. Committed to a very niche market, Liebherr is dedicated to enhancing the core aspects of mining activities (digging dirt and hauling it) by producing quality products in the most effective and cost-effective way possible.
The company has earned a solid reputation for building some of the largest and most advanced machinery the mining world has ever seen. With the help of a proven team of innovators driven by a customer-minded approach, Liebherr is striving to transform the way the mining industry does business.
Innovation lights the way
Superior products don’t happen overnight. It takes years of experience, proven R&D, innovative designs and some of the most forward-thinking minds the industry has to offer. Liebherr has them all.
The company has developed a dream team of staff committed to revolutionizing the way mining equipment operates.
“The majority of projects we’re working on center around ease of operations, cost reduction, and performance increase,” says Swann Blaise, Group Leader of Liebherr’s marketing department.
Along with creating bigger, faster and stronger machinery, Liebherr is focused on making equipment smarter.
Technology is the driving force behind Liebherr. The company is committed to cultivating new ideas as well as improving upon original ones.
“We believe that improved quality leads to reduction of cost, therefore our focus is to improve quality at three levels: during production and assembly in the factories; during assembly and commissioning on the mine site; and during machine operation.”
Liebherr is currently engaged in a variety of projects dedicated to improving certain components of its equipment. Continuous improvements include its Assistance Systems, which is comprised of health monitoring, application severity avoidance, performance survey and operator assistance. Liebherr is also focused on reducing machine dead weight by increasing net payload, generating faster cycle times and reducing load on structures.
Customer minded approach
What makes Liebherr stand out from the pack is its customer-minded approach to equipment. It has led the company into concentrating on the overall quality of its products as well as innovating new ideas for its customers.
For Liebherr, the main drivers to increasing quality are as followed:
• Training employees accordingly.
• Providing state-of-the-art working environment and tools for staff.
• Strong relationships with suppliers and continuous monitoring of their manufacturing processes and their component quality.
• Usage of Liebherr components and owned Service Companies wherever possible.
• Prevention and continuous improvement through FMECA studies to control the risks of non-compliances.
• Continuous monitoring of incidents in operation and their analysis by multidisciplinary groups plus issue resolving through defined processes.
Liebherr has developed a unique approach to ensure the company continues to focus on what customers want.
“We run a dedicated Mining Engineering group that holds close contacts with our sales and after sales support teams, customers and affiliates as well as other Engineering groups in the Liebherr Group of Companies,” says Blaise.
Along with the feedback from customers, Liebherr takes it one step further by utilizing data from its own equipment.
“We also have strong processes in place to collect and assess the data that comes back from our machines in the field. All this creates a source for straight forward product development and improvement and for innovation,” says Blaise.
Liebherr has implemented a vast network of customer support lines to secure total customer satisfaction ranging from mining training systems to operator training. According to Liebherr’s website, the company has even launched an exchange component program where customers can exchange worn out parts for new.
“Over the course of a machine’s lifetime major components must be replaced in order to ensure continued optimal performance. Replacing major components with genuine Liebherr reconditioned parts reduces costs without compromising quality.”
The future for Liebherr
With 2015 already upon us, Liebherr’s goal for the future is simple: Continue to produce the best mining equipment possible.
“We’re going to continue to expand our global product offerings including new mining excavators and mining trucks, new service support packages and tools, and expansion of the service networks,” says Blaise. “Our products will continue to be supported through an excellent support network with a customer minded approach for solution finding.”
“Our goal is to focus on the expansion of our worldwide Customer Service Support network,” says Blaise. “This includes general Sales, Customer Service Support but in particular regionally centralized Reman Center.
The company was on hand at the 2014 Bauma China expo to unveil their latest developments and technologies. One of the standouts from the event was its 110-ton hydraulic excavator. Powered with a 565kW Liebherr V12 engine, the machine is equipped with a 7-m3 Liebherr build bucket combined with the Liebherr ground engaging tools (GETs) for both improved penetration and a higher fill factor.
“The latest developments from Liebherr include the R9400E and R9800E, both of which are now available,” says Blaise.
“For 2015, we’re going to start rolling out the R9200, a new machine in the 200-t class and the T264, a new product in the 240-t class.”
With Liebherr at the helm, the mining industry is in good hands as the manufacturer is expected to continue innovating smarter and more efficient ways for companies to dig and haul dirt.
Net zero benefits the mining industry and the environment
How do we get the world to net-zero faster?
Emitwise’s founders, Mauro Cozzi, Eduardo Gómez and Ben Peddie, approached a network of more than 100 of the world's largest enterprises and asked their CEOs, CFOs, and sustainability managers the big question: How do we get the world to net-zero faster? The challenge many shared was the lack of timely and accurate emissions data to enable strategic decisions. Companies often relied on annual audits of their carbon footprint for carbon accounting purposes. However, static yearly results were outdated upon publishing.
Emitwise saves companies an average of 260 working days a year by automating their scope 1, 2 and 3 emissions data. With the added benefits of clean audit trails and auto-populated accounting reports in line with GHG Protocol, all at the click of a button. Their easy to use solution enables businesses to quickly identify the carbon hotspots to target, and the precise real-time data empowers teams to remain agile and respond effectively, making achieving those goals possible.
Unique AI Technology
Emitwise’s unique AI technology empowers businesses to automatically measure, report and reduce their carbon footprint across their operations and supply chain, future-proofing companies for a zero-carbon world. It is the only solution that enables companies to fully automate their carbon accounting across all business units and suppliers, therefore liberating them from the drudgery of collecting and processing emissions data.
By using artificial intelligence to precisely measure emissions in real-time, businesses can identify and tackle carbon hotspots swiftly, enabling them to devise a trackable roadmap to net-zero carbon. At the same time, accurate audit trails and auto-populated annual reports ensure that companies comply with international reporting requirements, and align businesses with global climate targets to mitigate risk across their operations and supply chain.
The Oren Marketplace
Environmental management, social license to operate, safety, renewable energy to lower emissions and operational efficiency for mining can be supported by a range of digital solutions enabling dynamic operations. To address these issues, Shell and IBM joined forces to create the Oren Marketplace – the first B2B solutions platform for the mining sector.
With the adoption of many of the digital solutions offered through Oren, mining companies can adapt in real-time to risks or adjust plans ahead of a problem occurring. The goal is a shift towards proactive management as the optimal outcome for all stakeholders – community, shareholders, and employees.
Emitwise was founded with the goal of helping industries across all sectors reduce their carbon footprint. Similarly, Shell aims to become a net-zero emissions energy business by 2050, or sooner, in step with society and its customers. And Oren is focused on offering innovative products and services that can help mining companies track and reduce their emissions.
“Oren is the starting point for how we help our mining customers to de-carbonise,” explains Carol Chen, Global Lubricants Marketing, Vice President, Shell. “It’s our ambition to work with sectors like mining to help them find their own pathway to net-zero emissions through collaboration. The Oren marketplace offers a great opportunity for collaboration between the miners and technology companies that are joining this digital marketplace.”
Emitwise will be showcasing its vision for a net-zero future live from Lisbon at this year’s Web Summit. Bringing together the people and companies redefining the global tech industry, the online event welcomes 100,000+ attendees from around the world to hear from more than 800 speakers and view offerings from 2,500 startups covering a vast range of topics from Data Science and Climate Change to AI and Machine Learning. To find out more and book your ticket visit
Emitwise is one of many solutions providers on the Oren platform seeking to address the pain points and environmental concerns of heavy industries like mining. To discover a range of solutions that can further support your operation’s digital transformation and commitment to sustainability, visit the