May 17, 2020

Survey: Latin American miners unhappy with OEMs, cost of maintenance and servicing

mining equipment
2 min
Survey: Latin American Miners unhappy with OEMs, cost of maintenance and servicing
A new survey by Timetrics Mining Intelligence Center (MIC) reveals that mining companies throughout Latin American are unhappy with their original equip...

A new survey by Timetric’s Mining Intelligence Center (MIC) reveals that mining companies throughout Latin American are unhappy with their original equipment manufacturers (OEMs) due to cost-related factors such as maintenance and servicing costs.

The ‘Winning and Retaining Business in the Mining Equipment Sector in Latin American 2015’ survey asked over 100 key decision-makers at operating mines throughout Latin America to rate their OEMs across 16 different factors relating to cost, product attributes, supplier attributes and capabilities.

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The respondents gave their OEMs low satisfaction ratings for cost-related factors, to maintenance and services costs and price of equipment. Respondents in Chile, Peru and Brazil all gave these factors the lowest satisfaction ratings.

“Timetric’s research demonstrates the current mindset of mining companies in Latin America and the importance placed on minimizing costs throughout the business. This includes costs associated with the maintenance and servicing of heavy mining equipment. Mining companies have outlined their dissatisfaction with these costs and have indicated plans to switch OEMs within the next five years,” said Nez Guevara, senior mining analyst at Timetric’s MIC.

Respondents were asked what areas their OEMs differentiated themselves from the rest of the market during the selection process. According to the results, 94 percent cited ‘better maintenance and service provisions’ as the highest rating differentiating factors. In addition, when asked to nominate areas for their suppliers to improve, 53 percent of respondents in Chile, 44 percent in Peru, and 22 percent in Brazil chose the ‘ability to support cost reduction/minimization’ as one of the top areas for improvement.

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Failure to improve these categories revealed that 26 percent of respondents would likely switch to a different supplier within the next five years. While Brazil, Peru and Chile all had the lowest levels of satisfaction, they also had the highest likelihood of switching, with 33 percent in Brazil, 32 percent in Peru and 26 percent for Chile.

The Timetric’s survey concluded that for suppliers to win and retain business in the future, improvements to maintenance and service costs are critical.

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Jun 20, 2021

5 Mins With... Arun Narayanan, CDO, Anglo American

Anglo American
Digital Transformation
3 min
Arun Narayanan, Group Chief Data Officer, Anglo American on VOXEL, the mining industry's first digital transformation platform for data-driven decisions

Arun Narayanan, Group Chief Data Officer, Anglo American, introduces VOXEL, the mining industry's first digital transformation platform for data-driven decisions...

What is VOXEL?

"VOXEL is the mining industry’s first digital transformation platform for data-driven decisions. It is the implementation of the Operating Model with machine learning and artificial intelligence. It encompasses the entire value chain for Anglo American and it helps us really move forward into the future. A platform built in the cloud... It is a very modern platform looking at all of the data that exists in our operations and trying to bring that all together is the first step."

How does VOXEL work?

"The data from digital twins, plus data coming in from our historians as well as geoscience data as well as external data is all pulled in into a modern, scalable infrastructure that we call the data lake. This data lake contains the data of our operations and presents the first opportunity for us to start to integrate things. As we begin to build these integrated models we are cleaning up the data. We are performing data management tasks at the lowest levels from data quality to the highest levels like data management. This cleaned-up information allows us to create data-rich applications... It gives us a great opportunity to leverage the advancements happening in the computer science industry to bring machine learning, artificial intelligence, burst capacity for our applications through cloud computing and much, much more."

What makes VOXEL different?

"The entire system, the entire value chain modelling, has been built specifically by us for mining as opposed to looking at other alternatives which are specifically targeted just to equipment or to other solutions. It looks at the full value chain, it takes in the deep expertise that sits in the T&S (Technical & Sustainability) organisation and the business units and it encapsulates that knowledge in the way these applications and these solutions are designed. It takes all of the digital twins that were built at individual steps of the value chain and pulls together almost a systematic digital twin of the full value chain - and that is really what sits at the heart of VOXEL."

How does VOXEL drive intellectual property and data ownership?

"We are taking a stand on data ownership. The data that we generate as part of our operations is an asset. It is our asset and we have to treat it as you would treat any other asset. We need to protect it, we need to make sure we are using it where it needs to be used and we need to make sure that we are getting the best return that we can get from that asset. And that is what the VOXELTM data programme sets out to do. It gives us a pathway to begin to claim ownership of that data and begin to use that data to drive the best decisions that we can – that we can get.

"The other aspect of this is intellectual property. Intellectual property in this system is owned almost entirely by Anglo American. We do work with industry-leading partners like Microsoft for the cloud solution and we buy other components where they are necessary but they are encapsulated away and the intelligence in the system is owned entirely by us. What that means for us from the scalability standpoint is that we can productise these solutions and deploy them at pace without incurring additional costs to all of our operations."

Arun Narayanan, Group Chief Data Officer, Anglo American


Arun Narayanan, Group Chief Data Officer, Anglo American


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